Privacy Policy

Shora — AI-Powered Emotional Wellness

Last updated: July 2026

What We Collect

• Account info: Email address (if you register), display name.
• Mood & journal data: Mood check-in responses, journal entries, and sentiment vectors derived from your text.
• Session data: Which sessions you complete, duration, and post-session feedback.
• Device info: Device locale/language preference for personalization.

How We Use It

• To personalize session recommendations using our Thompson Sampling algorithm.
• To generate guided audio via text-to-speech services.
• To track your streaks, stats, and progress.
• To improve the app experience based on aggregated, anonymized usage patterns.

Analytics & Diagnostics

To understand how Shora is used and keep it stable, the app collects usage analytics (Firebase Analytics: events such as sessions started and completed, screens viewed, and feature usage, tied to a pseudonymous user and app-instance identifier — never your journal text or reflections), crash reports (Firebase Crashlytics: crash stack traces and device state), and performance data (Firebase Performance Monitoring: app start and network timings).

You can turn either off at any time in the app under Profile → gear icon → Privacy — "Share usage analytics" and "Send crash reports". The same screen shows your User ID, which you can include in support requests so we can help you faster.

Third-Party Services

• Firebase (Google): Authentication, database, storage, hosting, analytics, crash reporting, and performance monitoring.
• ElevenLabs: Text-to-speech audio generation (your personal data is not sent; only session script text).
• Google Vertex AI: Sentiment analysis of journal text (processed server-side).
• RevenueCat: Subscription and purchase management.

Data Storage & Security

Your data is stored in Google Cloud (Firebase) with encryption at rest and in transit. We do not sell your data to third parties.

Account Deletion

You can delete your account and all associated data at any time:

• In the app: Profile → gear icon → Account → Delete account.
• From the web: visit our account deletion page.
• By email: contact support@shoraapp.com.

Deletion removes your profile, journal entries, session history, audio cache, and subscription. If you signed in with Apple, your Apple token is revoked. The action is immediate and cannot be undone.

Contact

Questions? Email us at support@shoraapp.com